Last Updated: July 2026

Welcome to A2Z CRAFT HOUSE.

These Terms & Conditions govern your access to and use of our website https://a2zcrafthouse.com/ and all purchases made through our website.

By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Business Name: A2Z CRAFT HOUSE

Website: https://a2zcrafthouse.com/

Email: a2zcrafthouse@gmail.com

Phone: +91 8302888632

Business Address:

99, Rajpoot Colony,
Behind Nexa Service Centre,
Dausa – 303303,
Rajasthan – 303303,
India

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.

3. Products

A2Z CRAFT HOUSE specializes in handcrafted home décor, decorative figurines, wall décor, religious décor, gifts, and traditional Indian handicrafts.

Because our products are handcrafted:

• Minor variations in color, texture, finish, or size may occur.
• Such variations are part of the handmade nature of the product and should not be considered defects.
• Product images are provided for illustration purposes. Actual products may slightly vary due to lighting, screen settings, and handcrafted finishing.

4. Pricing

• All prices displayed on our website are in the applicable currency shown during checkout.
• Prices may change without prior notice.
• Applicable taxes and shipping charges (if any) will be displayed before payment confirmation.
• We reserve the right to correct pricing errors at any time.

5. Orders

After placing an order:

• You will receive an order confirmation by email or SMS (where applicable).
• Acceptance of your order is subject to product availability and successful payment verification.
• We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, stock unavailability, or other legitimate business reasons.

6. Payments

We accept secure online payments through authorized payment partners, including Razorpay.

Available payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets (where available)

All payment transactions are processed securely through encrypted payment systems.

We do not store your card number, CVV, UPI PIN, or internet banking credentials.

7. Shipping & Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy.

Estimated delivery times are provided for convenience and may vary due to courier operations, weather conditions, public holidays, customs clearance (for international orders), or other circumstances beyond our control.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund & Returns Policy.

Customers should review the policy before placing an order.

Refunds, where approved, are processed to the original payment method used during checkout.

9. International Orders

We accept international orders.

Customers are responsible for complying with their country’s import regulations.

Customs duties, VAT, GST, import taxes, or clearance charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

10. Intellectual Property

All content available on this website, including:

• Product photographs
• Product descriptions
• Logos
• Brand name
• Graphics
• Website design
• Text
• Icons

is the intellectual property of A2Z CRAFT HOUSE and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Responsibilities

By using our website, you agree that you will not:

• Use the website for unlawful activities.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Disrupt the operation or security of the website.

12. Limitation of Liability

To the maximum extent permitted by law, A2Z CRAFT HOUSE shall not be liable for:

• Indirect or consequential damages.
• Delays caused by courier companies or logistics providers.
• Losses resulting from incorrect customer information.
• Delays caused by natural disasters, strikes, government restrictions, customs, or events beyond our reasonable control.

Our liability, if any, shall not exceed the amount paid by the customer for the purchased product.

13. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

14. Cancellation of Orders

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible.

Customers may request a return after delivery if eligible under our Refund & Returns Policy.

15. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized use of your account.

16. Force Majeure

We shall not be responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, transportation disruptions, strikes, internet failures, government actions, or other force majeure events.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Dausa, Rajasthan, India.

18. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

The updated version will be published on this page with the revised “Last Updated” date.

Continued use of the website after such updates constitutes acceptance of the revised Terms.

19. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

A2Z CRAFT HOUSE

🌐 Website: https://a2zcrafthouse.com/

📧 Email: a2zcrafthouse@gmail.com

📞 Phone: +91 8302888632

📍 Business Address:

99, Rajpoot Colony,
Behind Nexa Service Centre,
Dausa – 303303, Rajasthan, India

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)